I contacted the Arthur Andrew company directly on behalf of a friend who had what seemed to have a negative reaction to the use of their Syntol AMD product, and concerns over the B. subtilis strain of bacteria used in the product.
The person who answered the phone was very kind, and they seem like a great company.
He assured me that he would send me a report by email about the safety and effectiveness of using this strain in the product, since he said he receives lots of calls/inquiries on it almost daily.
I re-stated wanting to get that report more than once, and made sure we closed the conversation with a reminder to send it to me by email.
A week later, the report has not been received, having checked my spam folders as well on many occasions.
I am all for giving the benefit of the doubt under these conditions, but I did stress needing to get the information…with the controversy surrounding this particular strain, I’d have thought it important to get any relevant studies into the hands of someone requesting it in order to support the product’s development and effectiveness.
Since it was not received…and even if it is, it will take a lot of convincing at this point…my friend and I have chosen to have her use an enzyme product with a separate multi-strain, high-cell-count probiotic in combination instead, and she has not had any herx reaction as of yet at about half-doses. The enzyme product is designed to help “eat” the exterior of candida, and the probiotic is from a well-known company as well, both of which can be found in most health food stores.
The probiotic does not contain the B subtilis strain.